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REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics.

If someone believes that a REALTOR® has violated one or more Articles of the Code of Ethics, they are free to file an ethics complaint alleging a violation(s) through any local board of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR®-owned/operated MLS.

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.

Before filing a complaint you have the option of utilizing CCBOR’s Ombuds Program. The Ombuds Program in its simplest definition is informal telephone mediation. In some cases it can address and solve minor complaints from the public. It can also solve inter-REALTOR® conflicts before they become serious problems. Like a mediation, an ombudsman helps parties find solutions, but does not impose solutions.  Please call the association office at 410-398-4844 for more information.

Below are several resources to help you understand what an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®.

Filing an Ethics Complaint

The Cecil County Board of REALTORS® has entered into a cooperative agreement with Maryland Realtors®, who is responsible for enforcing the REALTORS® Code of Ethics.  If you feel a REALTOR® has not abided by the REALTOR® Code of Ethics, you may wish to file a complaint. You may also contact Sandi Frazer at Maryland Realtors® via email or @ 443-716-3500.

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